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- As of November 1, Canada’s major banks must work with the independent Ombudsman for Banking Services and Investments (OBSI) for unresolved customer complaints, aiming to increase fairness in complaint resolution.
- Previously, banks used third-party services, raising concerns about bias.
- While OBSI’s decisions remain non-binding, the change offers customers a new, impartial avenue to address grievances.
New Banking Complaint Handling System in Canada Empowers Customers
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